Articles tagged ‘customer experience’
Found 2 articles
Notes from “Customers Included” by Mark Hurst
July 17, 2014 — I attended Mark Hurst’s presentation of Customers Included. He covered several fascinating case studies of companies that listened to customers and companies that didn’t.
Designing Magical Moments: How Disney Crafts a Delightful Experience
April 8, 2014 — Walt Disney World is one of the best experiences most people will ever encounter. But how do they pull off their magic? Here's a few thoughts.